Your privacy is important to us. Please read this Privacy Policy to understand how we handle your information.
We collect only the information necessary to provide effective, ethical, and professional psychotherapy services. This may include:
All personal health information is collected with your informed consent and is used solely for purposes directly related to your care and treatment.
Before beginning services, you will be asked to provide written informed consent to:
You may withdraw or modify your consent at any time, subject to legal or clinical limitations. Common consent options include:
Our Space Clinic may use email for administrative purposes such as scheduling, billing, and form distribution. Because email is not fully secure, it will not be used for clinical discussions or emergencies. By consenting to email communication, you acknowledge:
Our Space Clinic uses JaneApp, a Canadian, PHIPA-compliant electronic health record and scheduling platform. JaneApp uses 256-bit SSL encryption and secure Canadian servers to store client information. For further details, visit JaneApp Security.
Information submitted through our website (e.g., contact) is sent to our secure business email, hosted by Proton Mail. Submissions are used solely for service-related purposes and are never shared or used for marketing.
While Proton Mail encrypts data in transit and at rest, some data may be processed outside of Canada. We avoid transmitting clinical information by email unless explicitly authorized by the client.
Our website uses limited cookies and analytics tools to improve user experience. Cookies help remember preferences and collect anonymized usage data. You may disable cookies in your browser settings.
We may use:
Google Analytics may process data outside of Canada, but it does not collect personally identifiable information.
Our website may include embedded content (e.g., Facebook, Instagram). Interacting with this content may allow these third parties to collect data under their own privacy policies.
Our Space Clinic is not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their policies before sharing personal information.
We employ strict security measures to protect your information, including:
In the event of a data breach, affected individuals will be notified promptly, in accordance with PHIPA and other applicable laws.
Client records are retained for at least 10 years from the date of last contact, or 10 years after a minor turns 18, in compliance with CRPO standards. Records are destroyed securely after this period using PHIPA-compliant methods.
Your information may be disclosed only when legally required, such as in the case of:
Any disclosure will be made in accordance with PHIPA and professional ethics.
You have the right to:
For any inquiries, please contact our clinic:
Our Space Clinic Inc.
Email: ourspaceclinic@proton.me
Phone: +1 (647) 471-1772
Website: www.ourspaceclinic.com
If you are not satisfied with our response, you may contact:
Information and Privacy Commissioner of Ontario
www.ipc.on.ca | 1-800-387-0073
This Privacy Policy may be updated periodically. Revisions will be posted on our website, and clients will be notified where appropriate. Continued use of our services constitutes acceptance of any updated terms.